1 reviews | Active since Dec 2016
<p>I COMPLAINED 4 DAYS AGO REGARDING ******* SIM SWOP UPRADE ISSUES ETC. I WAS INFORMED THAT A CONSULTANT WILL GET BACK TO YOU WITHIN 24 HOURS, HAVE STILL NOT HEARD A WORD FROM VODACOM. I CANT UNDERSTAND VODACOM STUFFS UP WE AS CONSUMERS HAVE TO JUST SUCK IT UP AND LEAVE IT, AND CARRY ON PAYING FOR WHAT, WE HAVE THE RIGHT TO COMPLAIN IF SOMTHING IS NOT RIGHT, BUT NO IT IS KEEP QUITE. SICK AND TIRED OF TAKING THIS. THEN YOU READ THAT TO CANCEL YOUR CONTRACT WITH THESE PEOPLE YOU HAVE TO PAY AN INSAINE AMOUNT OF MONEY FOR WHAT, THEY GIVE HORRIBLE SERVICE, DO ******* SIM SWOPS, ADD EXTRAS ON WHEN YOU HAVE TO UPGRADE, AND THEN STILL WANT TO CHARGE YOU FOR CANCELLATION. I HAVE BEEN WITH VODACOM SINCE I GOT MY FIRST PHONE WHICH IS ALMOST 20 YEARS AGO, AT THAT STAGE IT WAS PRE-PAID (SHOULD HAVE STUCK WITH IT) HAVE BEEN ON CONTRACT WITH THEM FOR WHAT 5 YEARS BIGGEST MISTAKE I HAVE EVER MADE. WHAT IS THE POINT OF COMPLAINING NOTHING IS GOING TO BE DONE ABOUT IT. WILL HAVE TO CARRY ON LIKE A SHEEP AND WAIT TILL JULY FOR MY UPGRADE, BY THEN THE DEAL I WANTED IS NO LONGER AVAILABLE (GO FIGURE), WHICH MEANS I HAVE TO GET THE NORMAL PHONE, WHOOPIE DOOO. I WANTED TE SAMSUNG S7 EDGE + 7" TABLET FOR R599.00 P/MONTH, WOW GREAT BARGAIN, AS I DO ALOT OF WORK ON MY LAPTOP AT WORK, WHICH I CANT TAKE HOME SO THE TABLET WOULD HAVE BEEN IDEAL. O WELL LET ME TRUDGE ALONG AND WAIT FOR JULY (JUMPING FOR JOY... PLEASE NOTE THE SARCASM THERE).</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Can anybody come back to me with regards to this, you keep sending we will come back to you but nobody does. i used to love bragging to all about the excellant service and deals VODACOM has, but now when people ask who is my service provider i state " dont want to talk about it".
Can anybody come back to me with regards to this, you keep sending we will come back to you but nobody does. i used to love bragging to all about the excellant service and deals VODACOM has, but now when people ask who is my service provider i state " dont want to talk about it".
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