DE
Dorothy Erasmus-Nel

1 reviews | Active since Nov 2014

24 Feb 2015, 07:56

NO FEEDBACK IN THE LAST 6 WEEEKS

I CONTACTED VODACOM MID JANUARY TO REQUEST A DATE FOR THE NEW SIGNAL TOWER TO BE INSTALLED BETWEEN MIDDELBURG MALL AND OUR INDUSTRIAL YARD. THE TOWER WAS PROMISED TO US BY ALLEN IN NOVEMBER 2014.<br> I HAVE FONED TWICE IN THE LAST TWO WEEKS, AND STIL NO FEEDBACK ON A DATE. OUR SIGNALS ARE NON EXISTANT, AND IT IS COSTING ME A LOT OF MONEY. WE HAVE TO GO INTO TOWN TO HAVE OUR EMAILS SENT, AND MAKE IMPORTANT CALLS. CLIENTS PHONE US ONCE MAYBE TWICE, AND IF THEY DONT GET THRU GO TO OTHER SERVICE PROVIDERS. I HAVE TO GO TO THE BANK ON A DAILY BASIS TO CHECK MY STATEMENTS AND DO MY TRANSFERS, BECAUSE I CAN NOT DO IT FROM MY OFFICE. I'M LOSING BETWEEN R30 000 AND R 60 000 A MONTH BECAUSE OF THIS. THIS HAS BEEN GOING ON FOR ALMOST 3 YEARS NOW, AND IF I DON'T GET THE FEEDBACK SOON, I WILL HAVE NO CHOISE AS TO CANCEL ALL THE CONTRACKS 'N HAVE WITH VODACOM AND MOVE OVER TO ANOTHER SERVICE PROVIDER. I ALSO FEEL THAT IN A CASE LIKE THIS I WILL NOT BE HELD LIABLE FOR ANY CANCELATION COSTS SINCE I HAVE LOST MORE MONEY IN LAST 3 YEARS THAN VODACOM WIL LOSE WITH MY CANSELATIONS. <br> POWER TO YOU - THAT SLOGAN COULDN'T BE MORE FALSE.

0
Replies (1)
Vodacom
Vodacom's reply24 Feb 2015, 08:06
Official
Hello Dorothy708,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team