No Feedback from you will resuly in unpaid bills!

Good day, <br> <br> I sent two emails to client services, as well as an online chat with a consultant which were not very helpful anyway. <br> <br> I am getting retrenched in the next two months and I would like to know what the policies on that is, as well as details on how I can migrate to pre-paid?<br> <br> Can you PLEASE get back to me. I DO NOT WISH TO END UP ON THE BLACK LIST BECAUSE YOU DO NOT RESPOND TO CLIENTS EMAILS!