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KP
Krisen P

1 reviews | Active since Nov 2019

04 Dec 2023, 11:25

NO FEEDBACK FROM VODACOME AND XIAOMI SANDTON!

I am extremely dissatisfied and disappointed with the lack of efficiency between Vodacom and its partners. My frustration stems from an issue I have with Vodacom's partnership with Xiaomi. Despite escalating the issue to the managers at Vodacom Nelson Mandela Square, I have not received any reasonable feedback for over 6 months regarding the repair of my specific Xiaomi product. The product has been left collecting dust with Vodacom because they cannot find a reasonable solution, leaving me without the use of the product. I urgently request that Mishak at Vodacom in Nelson Mandela Square is contacted to address this matter and provide me with the service and feedback I deserve. The job number for reference is ***0.

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Replies (3)
Vodacom
Vodacom's reply04 Dec 2023, 12:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

KP
Krisen P's update10 Dec 2023, 10:10
Reviewer Update
Hi, it's been a few days since the empty promise and no feedback.
KP
Krisen P's update12 Dec 2023, 07:51
Reviewer Update
Guys this is unacceptable. The device is sitting with Vodacom for over 6 months!!! As a client I'm going to now go and do what u guys find impossible to do. It has now ran out of warranty yet sitting with your Vodacom store for over 6 months because you can't find a solution. I took the contract out with Vodafone around December 2021 and for the most of 2023 it's been with Vodacom and Xiaomi! Please do your admin properly and go and investigate the matter!! I assume your escalation doesn't go very far and the competence of your staff to resolve a charging issue is totally out of your control? website team look further into this matter and DO NOT underestimate the value of the information I'm giving you.