NO FEEDBACK FROM VODACOM - UNHAPPY CUSTOMER!!!

I checked online to see if I qualify for my upgrade as yet and followed the process thereafter, of which I then received an sms confirming I can upgrade. I spoke to a consultant who offered me a Flexi 175 with R230.00 airtime. I requested a reaccuring data option as I am currently on the SMART TOP UP S with 5gig+1gig; 288min and 400sms each month; and mentioned to the consultant she can look at the history and see that I require data on a monthly basis. I queried if I could have data added to this option and she advised there is a 2gig for R109 pm, but she is battling to add to my contract and will come back to me. I have called Vodacom on the 2nd, 3rd and morning of the 4th July to query if she has managed to see what Vodacom can offer me to be informed, "will come back to me", yet my new phone is then delivered on the 4th July 19, but I haven't as yet accepted the new contract as the data issue is not yet resolved. I called Vodacom again in the afternoon of the 4th and 5th July 19, only to be transferred from pillar to post, and finally Amanda said the 2gig cannot be added as a line to my contract but she would liase with customer care and advise me on what package Vodacom can offer me. Today is 8th July 19, and still awaiting on a reply from Vodacom. I have been a customer of VODACOM for many, many years and you would think that would count for something, but it doesn't! VODACOM should look after their existing clients!!