PT
Precious T

1 reviews | Active since Dec 2015

07 May 2025, 13:00

No feedback from Vodacom on when the tower will be fixed since 7 April 2025

Following up to the last complaint that was logged via HelloPeter the last 4 references provided by Vodacom for the lack of no network since 7 April 2025 were closed on 17/4, 30/4, 1/5, 6/5 with NO resolution.

Only feedback from the call centre is "a follow up has been done with tech team" and I always have to explain over and over again what the issue is, yet there is still NO NETWORK or confirmation from the tech team when the Geranium Street tower will be fixed.

On one of the calls was told to go to the nearest Vodashop, still not sure what they will do as they do not fix towers last, I checked???

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Replies (1)
Vodacom
Vodacom's reply07 May 2025, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team