AG
ANDREW G
1 reviews | Active since Feb 2025
04 Mar 2025, 14:56
No feedback from Vodacom on the eta for the tower to be fixed
Still no reply recieved from Vodacom when the tower will be fixed and also the ETA when the new parts will be fitted on the Tower, mean while, i dont have wifi at my home, but must still pay every month for a service i dont get since 14 Dec 2024. Very very unhappy about their service.
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Replies (2)
Vodacom's replyOfficial
05 Mar 2025, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2025, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AG
ANDREW G's updateReviewer Update
18 Mar 2025, 20:24Still no ETA when the tower will be fixed and Vodacom just dont keep you updated or give any feedback regarding my matter. I will not pay my wifi this month, as i cant pay for a service i dont get. Enough is enough.
AG
ANDREW G's update18 Mar 2025, 20:24
Reviewer Update
Still no ETA when the tower will be fixed and Vodacom just dont keep you updated or give any feedback regarding my matter. I will not pay my wifi this month, as i cant pay for a service i dont get. Enough is enough.