No feedback from Vodacom on lost airtime and data bundle

<p>I am on a uChoose Flexi 200 contract.</p> <p>I normally receive my allocated data etc beginning of the month. For this month, I noticed that by Sunday 5 February I had no data left - which was impossible given what I did on my phone. Now I know about software doing updates, etc. So I have tried to stop updates of uneccessary apps. In general my allocted data bundle at least covers me for about 80% of the month. So don't come with the "update nonsense story" - please. But this February by 5 February it was all gone!!!!!! And by Monday 6 February I found out I could not even phone!!!!!!!!!!!</p> <p>I went to the Vodacom Shop at Mall@Reds in Centurion (tel ********** 569) on Monday afternoon and reported my issue. Subsequently received a SMS at 16h10 that my query has been escalated (reference number 1- ********** 037032). I was told that I would get feedback within 4 hours. It is now 20 hours later and no feedback. I can still not phone, or WhattsApp or do anything with my phone. I can at least receive a call.</p> <p>It is totally unacceptable - no explanation or response from Vodacom.</p> <p>Please Vodacom - I need this matter to be resolved.</p> <p> </p> <p>Mrs Thelma Longland</p> <p>(my cell number will be linked to the ref nr I assume)</p>