No feedback from Vodacom & no customer service

In Nov, Vodacom debited my account twice within 3 days I called to inquire only to be told that 2 ********** contracts have been opened by someone pretending to be me. I submitted the relevant docs to Vodacom for investigation to their ***** disputes team - took them forever to let me know this has been sent to their Forensic dept for further investigation. On Sun I found out that my service has been suspended without any notification since I now owe them almost R35k for the ********** contracts. I called Vodacom three times to query this, each time a different consultant would give me a different version of events and they would promise to unblock my number and they didn't. Later in the day it was unblocked for about 2 hours then unblocked. One consultant informed me that a decision has been reached by Vodacom to cancel these ********** contracts however to date I havent been informed by the company if a decision has been taken or not. In the meantime, I am inconvenienced as I have to contact them daily should I need to activate my number. Vodacom service SUCKS :(