rC
ranette C
1 reviews | Active since Apr 2020
20 Apr 2020, 12:25
NO FEEDBACK FROM VODACOM - No Assistance during lockdown
#Vodacom #CustomerCareSuck
I have phoned your customer care line for weeks now, to be correct for 21 days, since lockdown started,,,, after holding for minutes,,,,,,I get cut off, after capturing my ID and Cellular number how many times, this is so frustrating... I have emailed numerous times, no response.
How do I speak to a consultant during lock down? How do I email my query and hoping to get a response?
Can someone please just tell me how I can get hold of Vodacom Customer Care successfully??????????
Vodacom I need advise thanks!
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Vodacom's replyOfficial
20 Apr 2020, 13:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2020, 13:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team