HP
Helen P

1 reviews | Active since Dec 2011

12 Dec 2018, 17:52

No feedback from Vodacom *****

Day 3 and no word from Vodacom. The guy who supposedly sorted my case and gave me his number does not answer my calls or emails. What a great job - ignore a client because you know that you have let her down as has the whole of Vodacom. What a shoddy business. So if have a situation where your line is blocked with no explanation know that Vodacom could not care less and will do nothing to accept responsibility for it even though Business Solutions did it. Shocking. Ignore the responses to my complaints as that is computer generated and nobody will call you back.

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2018, 06:44
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team