No feedback from Vodacom for a week

Good Day , <br> <br> Please can someone get back to me as I sent through a mail last week and still have had no feedback to date even after receiving an automated response saying in 24 hours I would ....<br> <br> Last Monday morning I ordered an upgrade and new line ( sim) <br> <br> The new phone and sim arrived on Wednesday , included in the parcel was a same day delivery letter stating that if the phone was ordered before 12 and not delivered the next day that a months subscription would be credited .<br> <br> I would like to know when the credit for the 2 lines will be credited to my account <br>