No feedback from Vodacom for 7 days!!

I logged a query exactly 7 days ago today. My internet has just dropped. I called on saturday spent and hour with a consultant who tried very hard to assist. I was told a ticket will be logged I called 3 yimes in the new week only to be told a ticket has been loaded.

My biggest issue is that not one consultant has called or no one has sent an email or rep****...

I called and spoke to a consultant yesterday who also tried helping but needed to escalate the matter.

Can it reali take 7 days to just get back to a client reagrding what is to happen? allni ask is a little feedback you quick to debit. Doni now need to pay a full month while my internet has been down o need to make other arrangemnets as i work from home while u continue to make money.

The service from the 2 trying consultants was good the others didnt even care.

Feedback from Vodacom is just the dam worse.

I will be seeking an alternative provider..