CM
Claire M
1 reviews | Active since Aug 2015
09 Jun 2021, 14:32
No Feedback from Vodacom Fibre for a month
It has been about a month that I have been trying to get a quote or call back from Vodacom Fibre (back office). I need to know how much it is going to cost to relocate my Fibre line. I have sent many emails. I have called countless time and I do not get put through to the right people to assist me as I am continuously blocked by the fibre call centre. I urgently need to know how much this is going to cost me and if I should rather get Fibre through another service provider as I am going back into home office and urgently need internet access at home.
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Vodacom's replyOfficial
10 Jun 2021, 09:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2021, 09:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CM
Claire M's updateReviewer Update
17 Jun 2021, 06:04After this complaint, the vodacom call center answered my complaint and said they would escalate to Fibre department management. Well needless to say, I have received no response from Fibre. I am currently paying for a service I don't have and have to pay for an additional LTE contract of R699 pm as I am working from home again. I am so angry that not one person from Fiber as even bothered to call me. I refuse to go through the fiber call center as they just tell me to wait for someone from the back office to call me. I have been waiting from the 5th of May.
CM
Claire M's update17 Jun 2021, 06:04
Reviewer Update
After this complaint, the vodacom call center answered my complaint and said they would escalate to Fibre department management. Well needless to say, I have received no response from Fibre. I am currently paying for a service I don't have and have to pay for an additional LTE contract of R699 pm as I am working from home again. I am so angry that not one person from Fiber as even bothered to call me. I refuse to go through the fiber call center as they just tell me to wait for someone from the back office to call me. I have been waiting from the 5th of May.