NO feedback from Vodacom Cancellations

I have been struggling since December, to cancel 2 contracts and transfer the numbers to prepaid. In January i phone again, because the guy working at vodacom in Bloemfontein who helped me with my other upgrade, confirmed that the other contracts have not been cancelled yet. The lady that i spoke to in January, confirmed BOTH numbers will be cancelled and transferred. In February when my debit order went off, i saw that only one was cancelled and transferred. I phoned AGAIN on 1 February, i got a reference that the order has been processed. After that NO FEEDBACK. It is almost time for ANOTHER debit order. I spoke to Vodacom today, because they phoned me and asked if i was happy with my contract. After telling him about this, he informed me that i must phone AGAIN to process the request, because it can take VERY LONG for someone to phone me. I do not have time to check up on Vodacom consultants who are not doing their work. I pay my contract, so i pay them to do their job.