No feedback from Vodacom and problem not resolved

I have informed Vodacom of the poor signal in our area. Radio planning called me but I missed their call, they never called back and they closed the service request. Again on Feb 16, 2016 I reported the matter again, this time I received an email from [Email Removed] ref nr:PC-04QZ-31ZSJW. I rep**** to them with my address exact details of the problem and included a GPS position of our farm.<br> <br> Last week a service technician from vodacom contacted me to make an appointment to come to our farm, I told him that I am not at home at this time but there will be somebody there to assist him, he advised me he will go out the following day.<br> <br> Yesterday 25 Feb,2016 I called the call center to find out what was happening as I have not yet received any feedback. I was advised by the agent that the case was again closed. I have now logged a service complaint for the 3rd time (ref nr: S3-GNQ30-0SS75). I have also contacted ICASA, they advised me that if my complaint is not resolved this time round, I can lay a formal complaint with them against vodacom. Please contact me by email if you cant get hold of me by phone or leave a number where I can call you back.