HN
Hanneke N

1 reviews | Active since Jun 2016

26 Jun 2016, 17:11

No feedback from Vodacom

<p>I have a data contract with Vodacom since 2011, durring this period I was never over the data limit now I have received a invoice for R1240.00 on which I queried it with Vodacom. I was informed to request an itemised bill which will be forwarded to me within 24h. I have requested it from Vodacom and no feedback was received, I have been requesting feedback from them on a 24h basis but no feedback to date. Should I dispute the payment till feedback was received? Very bad service. </p>

0
Replies (3)
Vodacom
Vodacom's reply26 Jun 2016, 18:41
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

HN
Hanneke N's update26 Jun 2016, 18:48
Reviewer Update

Thank you, eagerly await your feedback.

HN
Hanneke N's update03 Jul 2016, 14:09
Reviewer Update

Great sevice received from Eltino Martin, Vodacom needs more staff like this. Still sad that you should go to this extend to receive such great service. Thank you for all your assistance Eltino Martin