No feedback from Vodacom

I logged a complaint on the 2nd of Feb 2015 regarding a phone that Vodacom has written of for water damage. It has been more than a week and I have not heard anything back from them. Their service is really bad. As a customer I would like to be updated regarding my case and they just don't give a damn. I will not recommend their service to anyone and I am definitely going to cancel my 2 contracts with them.