No feedback from them

Hi. I went to vodacom to apply for a contract and they said that I'm declined which i dont understand because I have a laptop contract with them. The woman that helped me said she will send it in for a reveiw and phone me back which didn't happen. Went back there the next day and she wasn't at work so another guy helped me and took my number so she could call if there is any feedback from the reveiw. It's been almost 2 weeks and no response. Just feel I'm unfairly declined and getting no feedback from them. All my accounts are up to date never missed one payment. So hopefully i will get feedback now otherwise i will just use another service provider. Thanks