NO Feedback from Online Sales

Very poor and pathetic service from Vodacom online I have requested for a new deal on the 27 Nov 2017 Ref number GSGHB1. To date I had no response form the online team. The mail said that I need to contact the team within 24 hours on ********** 4. I have done that waited 30 mins on the phone with no response and only to hears that irritating voice of "your call is important to US" ***! Contacted the call centre to get some feedback on the reference which was send from VODACOM! STILL NO FEEDBACK and again waited another hour on the phone just to get some response A CUSTOMER that requires a service have to WAIT SO LONG!!!!

What service.... YOU CALL IS IMPORTANT TO US BS!????