No feedback from headoffice

Firstly, I would like to thank Hello Peter for this platform where our voices can be heard. I lodged a complaint with Vodacom through this platform on the 5th of May, and received feedback via email from Vodacom headoffice after a week which reads as thus :<br> Dear Puseletso Molatlhegi<br> Your Hellopeter complaint refers.<br> As per the feedback received, the quotation for the repairs was sent to the Menlyn store for further communication. You have indicated that this did not take place and in this regard, we apologise. This issue was escalated to the store coordinator to be addressed with the store management and staff. Thank you for bringing this to our attention.The quotation was for repairs of the damage to the device and a liquid clean up. As the damage is not covered by the manufacturer warranty and the unit is out of the warranty period, a quote is normally issued for the repairs. In some cases liquid damage can be repaired, but can cause problems later on in the life of the handset, as corrosion cannot be completely halted at all times. Regards Roderique Lategan<br> I haven't received any call,sms or email from the Menlyn branch concerning my phone. Please help.<br> <br> <br> <br> <br> <br> <br> <br>