NO FEEDBACK FROM CANCELLATIONS DEPARTMENT!

I logged the request to terminate one of my contracts I have with Vodacom. I got returned and automated reference number. <br> <br> After 10 days, I still have not heard anything since from Vodacom on their action, progress, after me emailing the same email address soliciting feedback. <br> <br> How do I actually know what the status of my request is and answers to questions I had on the initial email.