No feedback from 4th April

Vodacom account , incorrect billing from inception of the contract.

I signed a Black Friday special with Vodacom in 2022. I have been incorrectly billed as per the deal I was offered.

I spoke to Neliswa Matiwane from Vodacom, who assured me that my matter has been escalated and that I would receive feedback.

Below is the email that I sent for follow up , after not having heard back from Vodacom since the 4th April 2024. :

"I have not yet received any response from you since Thursday 4th April 2024 at 12:02. We spoke for 40 minutes on the 4th April at 11:06am and you escalated this to be reconciled.

I have sent you all the relevant information/screenshots regarding the deal I initially signed.

I am awaiting a full recon and refund of the extra billed amounts."

I have not heard back from anyone at Vodacom since the 4th April.

I would like a phone call from a Vodacom agent to assist in resolution.