LK
Linda K
1 reviews | Active since Jun 2014
28 Nov 2024, 06:36
No feedback - eSIM swap failure
I wrote a complaint on the 16th of November, you responded on the 17th that you’ll look into the matter and contact me. Why am I getting a response that my complaint has been closed and you responded privately while I’m still waiting to be contacted?
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Replies (2)
Vodacom's replyOfficial
28 Nov 2024, 08:00 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Nov 2024, 08:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LK
Linda K's updateReviewer Update
28 Nov 2024, 08:01You keep saying this but never actually make any contact
LK
Linda K's update28 Nov 2024, 08:01
Reviewer Update
You keep saying this but never actually make any contact