NO FEEDBACK / EMPTY PROMISES

On 2 May I received messages that some debit orders failed. I went online to Vodacom and saw that my account was in arrears, message read that i must make a payment urgently. I chose the eft option. I loaded the payment and got a sms from Vodacom saying thank you for the payment. Tuesday I saw a sms from FNB stating that the debit order for Vodacom went off. I phoned Vodacom explaining the situation. I think I spoke to Sandra. She said that it wasn't a problem they will log a dispute on my account for a refund request. i told her that the money deducted was my living money for the month (R1687.57) & that I really needed the money back. On Thursday i wanted to follow up and spoke to a different lady ( I think With Linda) I asked if she could check the account &amp