PP
Philip P

1 reviews | Active since Nov 2014

26 Jan 2017, 21:04

No Feedback despite promises.

<p>Weeks have gone by since Vodacom got all verifications and promised to contact my wife to explain how her airtime keeps going to zero despite no phonecalls being made or sms sent. She has data which is fine. So copies of all my e-mails and Hello Peter Complaints will go to the ombudsman as an official complaint.</p> <p>Pathetic service and lies by Vodacom. You should be ashamed to take your salary at month end!!</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2017, 07:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team