JB
Justin B
1 reviews | Active since Jul 2011
09 Nov 2023, 11:09
No feedback
Really disappointed by your service, you’re no better than Telkom. Requested a number port of a business land line to Vodacom. What a long drawn out process with many delays from the Telkom end which Vodacom provided no assistance with. I’m assuming the port has now been completed as the office line went dead 2 days ago. I’ve been sending emails to the Vodacom representative that was supposedly assisting with the port to hear what the next step is to get the new VOIP phone setup. E-mails don’t get responded to, contact numbers provided don’t work. Telkom was easier to deal with/contact than you lot over at Vodacom.
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Vodacom's replyOfficial
09 Nov 2023, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2023, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Justin B's updateReviewer Update
09 Nov 2023, 13:44Having someone from Vodacom sales phone me telling me that the port has been completed and that I now need to phone the help line is un-acceptable and adds nothing but fuel to an already irritated fire!
The SMS communication received from Vodacom beginning of the week reads as follows "Your request for geographic number porting over to your Vodacom service has been completed. An email with further information has been sent to you." Where is this further instruction? Its not in my inbox or Junk mail.
Can someone please phone/email me with useful instruction and not "phone the help line".
The SMS communication received from Vodacom beginning of the week reads as follows "Your request for geographic number porting over to your Vodacom service has been completed. An email with further information has been sent to you." Where is this further instruction? Its not in my inbox or Junk mail.
Can someone please phone/email me with useful instruction and not "phone the help line".
JB
Justin B's update09 Nov 2023, 13:44
Reviewer Update
Having someone from Vodacom sales phone me telling me that the port has been completed and that I now need to phone the help line is un-acceptable and adds nothing but fuel to an already irritated fire!
The SMS communication received from Vodacom beginning of the week reads as follows "Your request for geographic number porting over to your Vodacom service has been completed. An email with further information has been sent to you." Where is this further instruction? Its not in my inbox or Junk mail.
Can someone please phone/email me with useful instruction and not "phone the help line".
The SMS communication received from Vodacom beginning of the week reads as follows "Your request for geographic number porting over to your Vodacom service has been completed. An email with further information has been sent to you." Where is this further instruction? Its not in my inbox or Junk mail.
Can someone please phone/email me with useful instruction and not "phone the help line".