DP
Daniel P
1 reviews | Active since Sept 2020
08 Sept 2020, 13:20
No feedback as soon as I mention terminating out of term numbers.
Similar problem. My business account fell in arrears. I have 3 accounts, 2 of which has reached their contract period. My account is roughly R6000/m month. My account was cut at R18000 and then I paid R6000 to start catching up. The next account I got was R24000. I would like to immediately stop the 2 that is out of term but still awaiting feedback and now there is just no response from vodacom. Should I ever recommend anybody to vodacom?
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Vodacom's replyOfficial
08 Sept 2020, 13:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2020, 13:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DP
Daniel P's updateReviewer Update
16 Sept 2020, 21:32I was contacted by Mr Gerald Khosa. He said that if I read the contract I would understand why R6000 is added monthly after my lines have been cut. I read it. I don't. They said they would put me on pay as you go. Until I have paid up my arrears. I then proceeded to pay R6000 and then bought some prepaid airtime and whale! ...... Nothing! Oh yes, and as reward my business line could not even receive calls during business hours. In other words 1million times worse. Mr Khosa said vodka com is not prepared to put our agreement in writing and now I know why. Terrible one sided negotiation.
DP
Daniel P's update16 Sept 2020, 21:32
Reviewer Update
I was contacted by Mr Gerald Khosa. He said that if I read the contract I would understand why R6000 is added monthly after my lines have been cut. I read it. I don't. They said they would put me on pay as you go. Until I have paid up my arrears. I then proceeded to pay R6000 and then bought some prepaid airtime and whale! ...... Nothing! Oh yes, and as reward my business line could not even receive calls during business hours. In other words 1million times worse. Mr Khosa said vodka com is not prepared to put our agreement in writing and now I know why. Terrible one sided negotiation.