No Feedback as promised on HelloPeter + via SMS

I refer to previous complaint on poor service and communication - Vodacom's response: <br> We do thank you for the posting.<br> The matter will be referred to a consultant who will investigate and assist with resolution.<br> Kind regards<br> Vodacom Consumer Website Team<br> and then an SMS saying an audit will be done with feedback as soon as completed. SMS received 03/11/15 - now the 9th, still no feedback? Do I first have to throw my toys out my cot again before anyone listens to me? Unacceptable!<br>