No feedback and very bad service.

Item: Vodacom
Rating: 1
Author: Philippe C

They debited my account with 4 times the amount. When I requested help with this they were rude and could not even read the statement on their screen. Promises of getting back to me I'm still waiting. This is what happens when they force you to sign debit order permission on your account. I hope someone answers this issue

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Sept 2018, 08:49

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Sept 2018, 08:49

Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Philippe C's updateReviewer Update

11 Sept 2018, 13:35

Hi.... My questions have still not been answered. I have rep**** to their email.

Philippe C's update11 Sept 2018, 13:35

Reviewer Update

Hi.... My questions have still not been answered. I have rep**** to their email.