No Feedback and Utterly Poor Service

On Sat 23 May 2015 I went through to Vodacom Shop in N1 City to apply for a new data contract on our company account. I had all the necessary docs including Letter of Principal requesting the new contract on a company letterhead and his certified copy of ID doc. The consultant advised me that I will it is Saturday and the new app must first run through their back office and she will give me feedback Mon 25 May. Wed 27th May I phoned her and follow up on feedback and she told me its still with the Vodacom back office and I should forward her a Secondary Principal certified copy of ID, which I did the same day. On Fri 5th June I went into the store and followed up on the application and Michelle advised me once again that she is still waiting on Vodacom Back Office. On Thur 11th June I phoned Vodacom Business and the consultant advised me that I should get the ref number or Screenshot of the application from the store. I phoned Michelle and requested the screenshot. Friday 12th June I called her again and requested the screenshot. Today is the 17th and I'm still waiting for the screenshot. We are previous Nasua MBL customer and want to move all our lines with Vodacom but the service