No Feedback and No Service

Last week Monday I submitted a complaint about a Call Limit Lock & Bill on Hello Peter, Vodacom responded a few days later saying that a consultant will soon contact me. Its been more tham a week and I have still not recieved any feedback from Vodacom and I have not been able to use my phone since the 23rd of November. This is the worst service I have ever recieved from a network and I will be cancelling my contract and never recommend anyone to use Vodacom again. Thier rates are unreasonable, they do not respond to complaints and allow your account to exceed limits you have specified.