1 reviews | Active since Aug 2016
NO feedback and no explaination
<p>I have been having difficulties getting the accurate data balance on *111#. I then called 111 on the 19th of February and the lady i had 4GB and a few MB. by the 26th I had 'used' all that data and on my celephone data usage I had used 1.4...GB from the February 19- february 26. i spoke to a very ****y consultant who have told me i have used all my data. how can i use 4 GB of DATA in 4 days wherelse i normally use 1GB for almost 3 weeks and i use the very same application, he logged a service request and boom all of a sudden i had 3.2...GB. I was late advised when i called that i was given by vodacom 3 GB. WHY? and why when i check my balance i had more than 3GB that was given to me. i feel i am being ****** especially with recieving no feedback from VODACOM. I need to someone to give me some sort of feedback.I never buy data bundles when i still have data bundles. how i got to 4 GB i am still puzzled. Vodacom will send me an sms telling me that my data are depleted, only then i will buy bundles. I am not impressed VODACOM</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per our sms communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Best regards,
As per our sms communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Best regards,
