No feedback and lies

On Monday 30th November 2015, I did a online upgrade.<br> <br> By Thursday 3rd December I had not receive new phone etc. yet and call back to get clarification, I was told that someone will call me back. No one called me back. So I called back and I was told that there is an issues with the courier RAM and I should receive it by today Friday 4th of December 2015.<br> <br> I just phoned again and there is not even a tracking number on RAM system, best of all is Vodacom ******** me to say there is an issue with RAM as all of my Colleagues has ordered and within 24 hours received their new phones, which means no problem with RAM, one person is giving Vodacom a bad name and i regret everyday that i have used Vodacom again....<br>