No feedback and communication

I've been retrenched more than a month ago and wen't in to the store to give in my retrenchment documents for assistance plus minus two weeks went by with no feedback and a debit order went of on my bank account. I then went in again and no one their new anything about the documents I have given them and nothing has been done so I this time send them an email with all of the supporting documents and it has now again been two weeks with no feedback on what's going on not even an email back or a call or sms. This is the poorest service I have ever received from a company they are very fast to sell you a product but the aftercare and service to their clients afterwards is very poor. I've been a loyal customer for a years and this lack of service or care is unacceptable.