NO FEEDBACK AFTER PREVIOUS RESPONSE ON HELLOPETER COMPLAINT

I am quite fed up, numerous mails, calls to the contact centre and a subsequent complaint submitted on Hellopeter where Vodacom responded advising that I could expect a representative to contact me, this complaint regarding ********* BILLING PRACTICE was posted on Hellopeter on the 17th of January 2017, regarding a matter that has not been resolved since the 20th of December!!!!!!!!!!!!!!!!!!!!!! Vodacom's generic response is a joke.

Called the contact centre again today, the gentleman has now advised that he sent a message requesting that someone contact me and not keep quiet (Can you imagine that such a comment is uttered by a Vodacom employee???

I will be liable to pay data fees in excess of R4000 at the end of the month, that was incorrectly billed, I am not contesting the roaming data usage and am prepared to pay the amount per MB as confirmed via sms when I was overseas???

Pathetic!

For all consumers that is having issues with Vodacom lodge a complaint with the following institutions:

Consumer Goods and Services Ombud www.cgso.org.za

National Consumer Commission www.thencc.gov.za