No Feedback after complaint logged on 11th March 2019

Can someone from Vodacom please contact me regarding my order for Fiber internet at Home. SO190 ********** 0 I was offered a Fiber deal on the 2nd February I was promised that, they would provide me with 100 gigs interim access, free installation and router. Until this day they failed to deliver the interim access. They sent Vumatel to install the cables on the 6th March, they sent a confirmation that the line is ready the same day, On the 7th March I get a call from Raeez Dh****y from FTTH - Head Office to go home and switch on my router, I rushed home and done as he requested thinking they going activate the service. I followed last night with him, NO RESPONSE, I called this morninfg and was told by Raeez, yes he sort it out now, he still has not come back to me. Yesterday my neighbor informed me that RAM couriers was at my premises to deliver a package, I wasn't home at the time and but nobody called me to ask if i was home to delivery the parcel, in the communication i got regarding the delivery of the router, it clearly states that someone will be in contact with me to arrange delivery. Why has nobody made contact prior to deliver, this is a wasted trip and will probably mean i'll have to wait longer.

The manner in which you are operating now questions weather i should go with your service, there are many other ISP out there that is prepared to offer me internet, and i'm very close to leaving everything, I want answer now please, where is the interim access you promising. you are making promises and not keeping your word, the least you can do is respond or call me and informed us about whats happening. I'm giving you 1 day to get back to me, if there is no response, we can shake hands and move on. But i will not stand for you to take me for fool