AS
Azaan S
1 reviews | Active since Aug 2016
14 Dec 2021, 23:16
No Feedback
I app**** for a contract on the 6th Dec. I RECEIVED NO FEEDABCK & HAD TO FOLLOW IT UP MYSELF. I was then told I reached the credit limit & need to submit documents for review. I received an email on the 10th Dec with ref number 98290. On the 13th Dec I received another email saying "RESOLVED". Today the 14th Dec I CALLED ONLY TO BE TOLD ITS DECLINED & THE PHONE WAS PUT DOWN ON MY EAR. Your customer service & consultant's are PATHETIC.I would like feedback on this matter please. Don't call me, I work nightshift & will be asleep so will like feedback via email please.
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Vodacom's replyOfficial
15 Dec 2021, 07:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2021, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team