gP
giselle P
1 reviews | Active since Jan 2013
12 Sept 2022, 13:49
No feedback.
I am still waiting on being contacted in regards to either of my previous reviews an all the information therein. I am receiving invoices yet I still don't know what I have, and what and how I can use the 20GB data allocation on ***. Is Vodacom only interested in being paid regardless of whether I have what I am expected to be paying for. I have provided ample information as to how and when I have tried to ascertain clarity and the number of people and times I have contacted Vodacom. When can I expect to be contacted so that this matter can become clear and resolved?
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Vodacom's replyOfficial
12 Sept 2022, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Sept 2022, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
gP
giselle P's updateReviewer Update
12 Sept 2022, 18:47On the surface it may appear all good and well...BUT...Vodacom has not made it so. Automated responses don't offer solutions nor do they solve problems. Nothing real and positive has been forthcoming from Vodacom. Your right hand does not know what your left hand is doing in any of your departments that I on my own initiative have dealt with during which I have only been met with meaningless, inefficiency, No ownership, responsibility nor accountability on Vodacom's part despite my communicating on several occasions and through several channels. Is this how Vodacom operated without integrity?!
gP
giselle P's update12 Sept 2022, 18:47
Reviewer Update
On the surface it may appear all good and well...BUT...Vodacom has not made it so. Automated responses don't offer solutions nor do they solve problems. Nothing real and positive has been forthcoming from Vodacom. Your right hand does not know what your left hand is doing in any of your departments that I on my own initiative have dealt with during which I have only been met with meaningless, inefficiency, No ownership, responsibility nor accountability on Vodacom's part despite my communicating on several occasions and through several channels. Is this how Vodacom operated without integrity?!