1 reviews | Active since Oct 2016

21 Aug 2020, 22:51

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I have requested a relocation for my fibre line since 30 July 2020. Ibhave been calling vodacom fibre almost everyday for an update. Everytime I am told that my request has been assigned to a person called nkosana who has never bothered with providing an update even when the call centre staff have told me that they have send a request for them to contact me. As I am told the turnaround time for relocation is 30 days, all I want to know is how far in the.process is my query. I have to resort to buying data in the meantime though vodacom still expect me to pay for a service I am not getting!

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Replies (1)
Vodacom
Vodacom's reply22 Aug 2020, 11:27
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team