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<p>Good day</p> <p>I had ***** activities on my account.</p> <p>I visited the Menlyn Vodacom branch, counter 3 on 10 July 2017 and reported the incident. I was told that the case would be allocated to an investigator, who would contact me within 48 hours. This did not happen.</p> <p><br />On 13 July 2017 at 11h45 I called the Vodacom help line and spoke to Gamotso as no one had contacted me up to that time.</p> <p>Gamotso indicated that the case had been allocated to an investigator and that the matter should be addressed within 7 days, which also has not happened yet.</p> <p>On 13 July 2017, I received a sms requesting whether my query was resolved to which I responded that it was not. I received a call shortly after where I once again indicated that a debit order to the amount of R14 568.12 was scheduled to be deducted from my account on the 14th of July and that it was in respect of *****, which had been committed and that Vodacom had not responded to or resolved up to date. The consultant indicated that she would follow up on the matter and would get back to me, which also has not happened yet.</p> <p>My bank account has since been debited with an amount of R14 568.12, which I requested the bank to reverse as Vodacom is not entitled to this money and Vodacom has failed to address the incident reported.</p> <p>I submitted a written complaint on the 19th of July and received a call and follow up email from Xolelani , who indicated that the Senior Coordinator dealing with my query would make contact with me.</p> <p>My account is still in a mess!!!!!!</p> <p>The ***** transactions have not been addressed and I have not been contacted by the Senior Coordinator that the case has been allocated to eventlhoug MANY Vodacom staff have indicated that this person will contact me.</p> <p>Estelle Smit</p> <p> </p>