MC
Michelle C

1 reviews | Active since May 2017

22 Jun 2017, 21:58

No feedback

<p>It's been almost a month since I had a query on how prospected Vodacom contract customers are rated on credit scoring. But no feedback was obtained. </p> <p> </p> <p>Can someone please contact me and explain how Vodacom's system (as a few consultants at the call centre call it) can rank a customer with an excellent credit profile on external sources on the lowest available Vodacom credit rating? </p> <p> </p> <p>I was denied a contract with Vodacom due to the system showing my credit level is too low however my credit score is Excellent.</p>

0
Replies (2)
Vodacom
Vodacom's reply23 Jun 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Jun 2017, 14:24
Official

Dear Michelle Carstens,

Thank you for taking my call.

As discussed, your query is being addressed.

Judy from the Vodacom Store will call you.

Regards,

UW

Best regards,