No Feedback

<p>I received a sms notification from my bank that I was debited 5 Times more than what my subscription is. I pulled a bank statement & it was verified. I checked my invoice which states the correct subscription. I spoke to someone that sounded she gave her name as Faith. She explained it's due to a laptop that I've taken out. I told her that's impossible as I haven't taken any laptop out with Vodacom. I then spoke to the assistant manager, Rafiek, who told me that they'll lodge the query with the back office. I told him that I wanted feed back by close of business today. It's 17:12 & still no feedback & also I wanted confirmation via e-mail. The responded via e-mail regarding the telephone conversation, but failed to reply to my request. Later I got another phone call, from someone who mumbled her name. I told her also that I wanted feed back by close of business. I told them if no feedback I'll be taking the matter up with my lawyer. I've already taken legal advise & was advised what needs to be done. Vodacom must provide proof of a contract & a telephonic conversation that I took out a laptop.</p>