No Feedback

<p>Overall I don't have an issue with Vodacom the call centres etc. Is generally extremely helpful I haven't had an issue until I tried handling my business throught the branch in the bottom of centurion mall. My phone broke and I decided to take it to the Vodashop. A week later I followed up to find that my phone was still in storage and was never sent to repairs. They then sent the phone in and a week later I received it in working order and I was happy for a week and the phone just stopped working. I took it back so they can fix it again. Another week went by and I was notified to phone the repairs number which I did and was told they can't fix the phone but I can get a new one or a phone of equal value(Only at that shop). I was happy with that and took my papers to the shop to see how we can move forward as I am borrowing a colleagues phone for the time being. They then told me the phone is discontinued and I have to wait for credit to reflect which should be Monday or Tuesday(this was on Friday. I phoned on Monday just to follow up the consultant said he would check and let me know. After not hearing anything I phoned again and got put through to a phone that just rang. So I went to the store as I'm not getting any feedback in which case I was told no it doesn't yet which was fine and expected but the issue was that I had to go there to get assistance. On Tuesday iot was the same story no success over the phone so I went to the store they told me they do have stock of the phone(That is apparently discontinued in White only) I told the consulted that I would then rather wait and pay in for something else as I don't like a white phone(I don't think that's silly). Today I phoned again I was told I will get feedback it is now 3:24 and I haven't received anything. I understand there no new feedback but If I phone I'd like to be told there is no feedback I don't want to have to drive to the store wait 30 minutes to an hour in the queue in my hour lunch break just to hear theres no feeback. I don't mind that there is no feedback I don't mind waiting I mind not knowing if anything is happening I mean these guys left my phone in the store room for a week how do I know anyting is happening. I mean even if you don't know and tell me some rediculous story that kindof believeable just phone me back and if you're too busy sms me or whatever I don't mind format.Just tell me that I don't have to come down today there is no new news.</p>