1 reviews | Active since Mar 2011
No feedback
<p>I have paid up my account and when i called in to confirm if all is in order i was told that i dont need a settlement letter the statement is proof enough that my account is paid up as well as this call recording . i then recieve e-mails from attorneys i call vodacom again and they say i must ignore those e-mails. ,, after numorous e-mails i reply to the attorneys and i,m told i owe vodacom and i am now listed. I have been speaking to the team leader colloctions since the 23rd May ,, he did not call me back and does not want to take my call. i dont know what to do ? but i am now listed as a bad payer because Raymond mabasa did not give me feedback . till today i am still making calls to the call center and refuses to take my call. the worst customer experience i recieved in my life . i will never use vodacom again and will never adbise any to use them.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
