RA
Raeez A

1 reviews | Active since Mar 2011

25 Jul 2016, 10:56

No feedback

<p>I have paid up my account and when i called in to confirm if all is in order i was told that i dont need a settlement letter the statement is proof enough that my account is paid up as well as this call recording . i then recieve e-mails from attorneys i call vodacom again and they say i must ignore those e-mails. ,, after numorous e-mails i reply to the attorneys and i,m told i owe vodacom and i am now listed. I have been speaking to the team leader colloctions since the 23rd May ,, he did not call me back and does not want to take my call. i dont know what to do ? but i am now listed as a bad payer because Raymond mabasa did not give me feedback . till today i am still making calls to the call center and refuses to take my call. the worst customer experience i recieved in my life . i will never use vodacom again and will never adbise any to use them.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2016, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team