No Feedback

Good day i hated coming here for response but unfortunately, had no choice since i waited almost 2weeks and still no reply, the phone is booked in at the arc, in JHB and gotten no feedback till date have sent numerous emails and got no feedback, well the IPhone was booked at the Gateway on the 30 Jan 2016 i requested the phone to be sent to Boitumelo Motsepe from ecc as per her request so it can go to ARC, i called *** on Fri 5th and was told the handset was only received yesterday that was Thursday 4th so i must call Monday which i did call today 8th Feb and was told ARC only received the phone on Friday 5th , can i have feedback on this cause this is totally unacceptable and ******** and its my birthday tomorrow so no phone again, i want feedback ASAP i cant tolerate this type of behavior