BG
Bukelwa G

1 reviews | Active since Dec 2015

06 Jan 2016, 14:31

NO FEEDBACK

I AM SO SICK & TIRED HAVING TO WASTE MY TIME AND FOLLOW UP WITH VODACOM TIME AND AGAIN. I LODGED A COMPLAINT HERE ON HELLO PETER LAST WEEK ON THE 28TH AND ON THE 29TH I GOT A CALL FROM VODACOM. CONSULTANT MANAGED TO CONVINCE ME TO GET NEW SIM FOR REACTIVATION , I DID THAT AND SENT IT TO HIM ATTACHED WITH THE OTHER DOCUMENTS SUCH AS THE REACTIVATION FORM. THE CONSULTANT WAS SENT THIS ON MONDAY IT'S NOW WEDNESDAY STILL NOTHING FROM THESE PEOPLE. PHONE STILL BLOCKED NO RESPONSES FROM ANYONE, NO COMMUNICATION WITH THE CLIENT, I AM DISGUSTED AT THE WAY MY ISSUE HAS BEEN HANDLED. AND IF THIS IS NOT SORTED OUT AGAIN, I WILL TAKE THIS MATTER EVEN FURTHER. MAYBE I SHOULD JUST TAKE MY BUSINESS TO ANOTHER NETWORK WHERE THEY CARE MORE ABOUT THEIR CUSTOMERS!!!

0
Replies (1)
Vodacom
Vodacom's reply06 Jan 2016, 16:16
Official
Hello BUGA,

Thank you making us aware of this issue.

A consultant will make contact with you in due course to assist with your query.

Regards
MK
Consumer Website Team

Best regards,