No feedback!!!!!

My cellphone was soft locked on Thursday 10/12/2015 due a self limit I placed on my account & exceeded. I then went onto the Vodacom website and placed a temporary increase on the limit in order to unlock the phone. I also called the call centre to query the reason I exceeded my soft lock limit,to which I received a response the next day. However, my phone has since been blocked/soft locked. I am unable to make calls, use my data or internet services.I have literally been calling Vodacom everyday & receiving the same response everyday \The status to unblock my phone is pending"NO ONE can tell me why!The call centre agents keep saying it's a back office issue that is being investigated and someone will get back to me. I have yet to be contacted"