No feedback

I wrote a report last week Tuesday and only received a message saying someone will be in contact with me, since then i didn't receive any feedback,Vodacom i never believe that they are just like other service providers they are even worse,they dont know how to treat client, imagine telling un institution about their service and they dont anything about it, you know the other thing i went through the internet and i saw that i am not the only person who has the problem with iphone charging point and i am still surprised that i saw told about the physical damage let Voda fixe my phone and please come back to me by the lastest 2morow or i am taking this matter more further, it seems like they dont take this serious,if i dont get feedback or when should i go and fix my phone i promise to take this more serious,im so disappointed with the level of service i never received, all the time i was thinking im in a right network after i migrated to Voda, i dont want to regret my move to you,i have been without a phone for a week now and nothing from Voda,my phone is working very nice the problem is just a stupid charging point,no physical damage on my ****** phone,need feedback NOW!!!