NO feedback

I've tried to open a contract on Friday and they told me it's pending and would phone me back on Saturday at 10. Waiting until 12 no one phone me, so I tried phoning them 62 time and no response. Today I tried to phone again and got through, I gave my number and ID to them twice and they said they would phone me back in 10-20 min. Still waiting after 32 phone calls today, no one phone me to assist me.